Frequently Asked Questions

Everything you need to know about your sweet delivery.

How do you ensure my cake arrives fresh?

All our cakes are baked to order and shipped in temperature-controlled, insulated packaging with cold packs to maintain peak freshness during transit.

What is your shipping policy?

We offer nationwide shipping within 2-3 business days. You can select a specific delivery date at checkout to ensure your treats arrive exactly when you need them.

Do you offer vegan or gluten-free options?

Yes, we have a dedicated selection of both vegan and gluten-free cakes. Please check the specific product descriptions for full ingredient lists and allergen information.

Can I include a personalized message with my order?

Absolutely! During the checkout process, you will find a 'Gift Message' field where you can write a custom note that we will print on a premium card.

What happens if my cake is damaged during delivery?

We take great care in our packaging, but if your order arrives damaged, please take a photo and contact our support team within 24 hours for a full refund or replacement.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.